Cancellation and Refund Policy

  1. All accessories/products sold through Spoke Folks are put through a thorough quality checks prior to the same being shipped to you. Spoke Folks only ships original products to ensure complete satisfaction of usage for the product ordered by you. Cancellation/refund shall be entertained only based on the below mentioned circumstances.

  2. TRANSIT DAMAGES – In case of any transit damage to the product, upon the same being delivered to you, you shall intimate the same to Spoke Folks within 24 (Twenty Four) hours of receipt of the same. For the purpose of verification of the claim, the requirements as listed below shall be mailed to support@brevetrider.com for Spoke Folks to verify:

    • clear images of the damaged product including the packaging;
    • invoice copy of the product; and
    • image of the product tag on the product.

    Spoke Folks shall assess the extent of damage to the product and shall take best efforts to ensure the same is rectified to your satisfaction, either by replacing the damages part or reimbursing cost of service to you. If such damage cannot be rectified, Spoke Folks shall process the return of the product and replace the product (or) refund the money paid by you.

  3. WARRANTY CLAIMS – For any warranty related issues that may arise with respect to any product upon the same being delivered to you and being communicated to Spoke Folks with the following information to support@brevetrider.com:

    • images of the part in question;
    • invoice copy of the product; and
    • image of the product tag.

    Spoke Folks shall, taking into consideration the warranty terms set out by each brand, liaise with such brand to address the issue on a best effort basis. Any costs related to the procurement and supply of the replacement part/product in question shall be shipped to you free of cost. If such issue cannot be rectified, Spoke Folks shall process the return of the product and replace the product (or) refund the money paid by you.

  4. FURTHER STIPULATIONS: – If you still wish to proceed and cancel your order, a nominal cancellation charge of 10% of product value along with a transaction reversal fee of 2% (Two Percent) of the amount paid will be deducted prior to processing the refund to you. This shall be at the sole discretion of the Spoke Folks Customer Support Team. 
  5. REFUND PROCESS – In case a refund is approved by Spoke Folks, the mode of your refund to be processed depends on your original payment method. If you have paid by credit/debit card/internet banking, refunds will be sent to the respective bank within 5 (Five) to 7 (Seven) business days of receipt of the returned item or cancellation request. Please contact your bank with questions about when the credit will be posted to your account. For further queries, you can contact support@brevetrider.com.
  6. If the product ordered is not available with us / brand for any unforeseen circumstances, Spoke Folks will offer a 100% refund to the customer through the Original Mode of Payment.
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